Shipping

 

Processing Time:
Orders are typically processed and shipped within 1-3 business days of being placed. During peak periods or promotional events, processing times may be slightly longer. Rest assured, we're committed to getting your order to you as quickly as possible.

Shipping Time:
Shipping times vary depending on your location and the shipping method selected at checkout. Generally, standard shipping takes approximately 7-13 business days. Please note that shipping times may be longer during peak times. We ship orders based on where inventory is readily available, including the United States and overseas. Because of this, some orders may be shipped directly from our international fulfillment centers to ensure faster processing and availability of stock.

Address Changes and Order Cancellation

We pride ourselves on making sure your orders are shipped within 1-3 business days of you placing your order. Sometimes, we even ship items the same day they are placed. This ensures you receive your items quickly but also means we have a narrow window for making changes or canceling orders.

The customer is responsible for ensuring the shipping and billing details are correct before finalizing their purchase. If there is an error or you want to cancel, please contact us right away at info@vitaluxe.co. Although we can't guarantee that we can make the requested adjustments or cancellations, we will try our best. However, if the order has been dispatched, we are unable to make changes or cancellations to the order.

We appreciate your understanding and value you greatly. Your satisfaction is important to us. Thank you for your cooperation. We are grateful to have your business and will aim to exceed your expectations.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, Vitaluxe is no longer responsible for its whereabouts.

Unfortunately, we cannot cover losses or assume responsibility for any packages lost or stolen after delivery confirmation. To ensure the

safety of your delivery, we recommend monitoring your package's tracking information closely and contacting the delivery company for any further assistance or information.

Shipping Protection

Shipping protection is an optional service offered at checkout to provide coverage for lost, stolen, or damaged packages. When selected and purchased with your order, it allows us to assist with resolving eligible delivery issues.

Important Terms & Conditions:

  • One-time coverage: Shipping protection covers one claim per customer. Any additional claims will be subject to review and may be denied or limited at our discretion.

  • Claim window: All claims must be submitted within 7 days of the package being marked as delivered.

  • Order history review: Accounts with repeated claims, high refund history, or suspicious activity may be flagged and restricted from future protection.

  • Proof may be required: In some cases, we may require supporting information such as a photo of the delivery location or a written confirmation that the item was not received.

  • Resolution options: Approved claims may be resolved with store credit, a replacement, or a refund—depending on the nature of the issue and your account status.

  • Signature required: For customers who’ve previously submitted a claim, future orders may be shipped with signature confirmation to ensure secure delivery.

We aim to provide a fair and secure experience for all customers. Shipping protection is designed to offer peace of mind—not to be misused. We reserve the right to deny claims if there is evidence of abuse or repeated unresolved delivery disputes.

Shipping Costs:

You can view the shipping cost for your order during the checkout process before completing your purchase.

Order Tracking:
Once your order has shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our chosen shipping carrier's website. Please allow for 1-3 business days after placing your order for your tracking number to update. 

Shipping Updates:
We strive to keep you informed every step of the way. In addition to the initial shipping confirmation email, we'll provide updates on the progress of your delivery, including any unexpected delays or issues that may arise.

Shipping Restrictions:
Please note that certain products may be subject to shipping restrictions or regulations based on their contents or destination. We'll notify you during the checkout process if any such restrictions apply to your order.

Shipping Support:
If you have any questions or concerns regarding your shipment, our customer support team is here to help. Simply reach out to us via email, and we'll be happy to assist you with any inquiries related to shipping or delivery.

At Vitaluxe, we're committed to providing a seamless shipping experience so you can enjoy your new products with ease and convenience.